Halo: The Master Chief Collection $15 rebate

Undoubtedly, many Xbox One gamers have either heard, read, or experienced some of the persistent issues plaguing 343 Industries highly anticipated video game, Halo: The Master Chief Collection, which released on November 11. 

In a recent status update for Halo: The Master Chief Collection, 343 Industries general manager and studio head, Bonnie Ross, has, in addition to providing a detailed look into the game studios’ ongoing process to iron out the numerous kinks in the game, offered up a sincere, heartfelt apology to Halo fans around the world for 343 Industries’ failure to deliver the ultimate Halo experience they expected and deserved.

Read more details on Ross’ in-depth status update and apology after the break.

Bonnie Ross on Halo: The Master Chief Collection Problems

Halo: The Master Chief Collection Bonnie Ross Apology 

In regards to Halo: The Master Chief Collection‘s matchmaking issues (including, but not limited to length matchmaking times and low session success rates), Ross explains that many of the problems that are affecting players are due to unexpected issues that were not apparent in 343 Industries’ internal test environment. The 343 Industries GM goes on to say that the studio is partnering with the Xbox One platform team to perform detailed data analyses and server tweaks necessary for the improvement of players’ matchmaking experience.

Furthermore, 343 Industries is also working on preparing future content updates that are said to address existing campaign, user interface, and other pertinent issues when they are released.

Throughout Ross’ update, she emphasizes that while 343 Industries’ primary goal for Halo: The Master Chief Collection was to deliver a worthy Halo tribute to fans all over the world, they have not been able to do so. As such, Ross has offered up the following apology statement:

“On Nov 11th we released Halo: The Master Chief Collection. The goal being to create a tribute to Halo fans around the world, and to celebrate the Master Chief’s debut on Xbox One.  With the initial release of Halo: The Master Chief Collection, however, we have not delivered the experience you deserve. I personally apologize for this on behalf of us all at 343 Industries. Our team is committed to working around the clock until these issues are resolved.” 

“While our team works on continual improvements and towards solutions, my commitment to you is that we will take care of all owners of Halo: The Master Chief Collection. Our primary and continued focus is first on fixing the issues at hand. Once we’ve done that, we will detail how we will make this right with our fans.”

“Please accept my heartfelt apologies for the delay and for the negative aspects of your experience to date. We’re doing everything in our power to resolve it as quickly as possible.”

You can read the full Halo: The Master Chief Collection status update from Bonnie Ross here.

Also, if you’re interested in keeping up with future updates and adjustments to the game, you can visit the HaloWaypoint forums here.


What are your thoughts on Bonnie Ross’ status update and apology for Halo: The Master Chief Collection‘s current problems? If you’ve been playing it, have you experienced any of the reported issues affecting the game?

Let us know in the comments section below! As always, stay tuned to GamerHeadlines.com for the latest in video game and technology news.