Exciting and latest ways of how drivers operate were getting more and more popular nowadays, just like requesting services online. But not all services have a positive impact to its users, just like Uber. Uber is a well known online application to get a transportation service to go to a certain place, but it is now facing a lot of negative complaints from its users lately. It started with the rules and ordinances for taxis and drivers that are said not to be followed diligently by Uber operators. This is one of the reasons why Uber is also facing legal issues in Madrid and Berlin, for not being able to follow some regulations imposed. As this is an online application service, ratings and reviews could be freely posted online. This makes it easier for other people to see the things about Uber as well. This includes the negative reviews by complainants which are said to be one of the reasons why Better Business Bureau gives a failing assessment score.
Press keeps on giving negative impact as price surging complaints for Uber become overwhelming as time goes by. It also adds up the negativity when Better Business Bureau gives a failing assessment score, which means they have failed on some in line description of a good service provider. The official website of Uber clearly states that if the surge pricing will take into effect for Uber’s services, customers will be notified and well informed. It also said that if the surge rates of the services seem to be more than doubled, the user needs to give a confirmation of acceptance and understanding before the start of the booking. But this does not seem to be the case, as a lot of users were sending complaints.
Surging rates seem to be common, especially during busy times like holidays and other events such as the Olympics that will surely create a huge human traffic into the place. This is commonly done by airline companies, so most people were aware of it already. But others were not convinced with how Uber notifies them with the changes so it made them send negative feedback. This is where the “F” score of Better Business Bureau came up.
There’s one user of Uber who even posted his disappointment with Uber’s practices on giving their customers the services they need. He exactly said that his card was charged with a huge amount without him being notified, and Uber does not even have it refunded.