Avaya is a telecommunication company based out of Durham, North Carolina, United States. It was founded in 2000 by Jim M. Chirico, Jr. who is the current CEO of the company. Avaya’s products include digital communication products and a variety of communication services and solutions. Throughout its history, Avaya acquired several different companies, with most notable being Aurix, RouteScience, Spectel and VISTA Information Technologies, just to name a few. The company also has more than 4000 patents filed, mostly related to specific protocols such as CCaaS, UCaas and CPaas. Today it is easy to find Avaya hardware in any larger business as their devices have proven to be reliable and easy to use.
SIP IP Phones have become the standard in terms of enterprise telecommunication, as the standard allows for a more reliable solution which is easy to maintain and setup. Price of the system is also lower in comparison to other digital telephony solutions, while the diversity of products and hardware configurations tailored to a specific use case is vast. Due to technical limitations, implementation of SIP IP phones into modern businesses was not possible prior to VoIP technology made its mark, since there was only a single operator that had access to your business’s network. SIP technology is most cost effective for distribution centres that make thousands of calls per day.
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