No, Microsoft is not trying to scam you. If you have a faulty Xbox One it is purely their fault and they are doing their best to fix the problem as quickly as possible. They are even offering a free game to everyone with a defective unit. The bad news is, that due to the high number of defective Xbox Ones, Microsoft are having trouble replacing them as quickly as the customers want.
With the release of the new console we witnessed a number of glitches in consoles around the world. From breaking game disks to smoking and even more, Xbox One showed us a potential for fails, we never thought possible. But as with the release of almost every new piece of technology, especially in the gaming world, we are aware that the first who wish to get their hands on the device are the ones who become victims of unexplored bugs and system, which are not yet upgraded. This is the case with Microsoft’s new console as well.
It normally takes days, maximum up to two weeks, to get your broken console replaced. However, with the hype around the Xbox One and not one or two devices, which need to be replaced, you may have to wait more than 14 days. An outrage as it is, Microsoft found a solution to the problem. If you want, you can pay your fees to get your console delivered through shipping services, which could go as high as 600$; however, do not be frightened. You won’t have to pay double for your console, as Microsoft assures us you will get your money back, if you send them back the defective unit within 14 days.
The suggested option is quite a good one. Microsoft is a huge company, and there is no way you can’t trust them to get your money back. The problem, however, still stands. Some people don’t have as much money as others, and have spent their savings on the new console, as crazy as it seems. They may not have 600$ in their pocket just to get their console fixed, even if they will get it back after a few days.
The option for free shipping still stands though; however more than two weeks is quite a long time to wait for the console you so much craved about, even if you are going to receive a free game with it. As Sony admitted to being anti-user-friendly during the past few years and trying to change the view, it is not a good time for Microsoft to start acting different. Ever since we can remember Microsoft is always listening to the customer and tries to give them the best and most amazing of experiences, whether it would be through their OS, through their services or through their console. As baffled as many may be, Microsoft is not offering this option for anything else, but for your own satisfaction and comfort, so you will be able to receive a steady working Xbox One replacing your defective one in no time.