Football fever is becoming rampant among football fans after the end of the FIFA World Cup recently. Due to that, EA grabs an advantage to create and release another game that related to FIFA. The name of that game is FIFA 15 Ultimate Team. Users especially football fans who had heard about this game intended to download it. This is because they intend to play it on their own devices. Thus, it cannot be denied. EA gains a lot of profits from this application. In addition, EA is one of the top companies that make a lot of game software to be played on devices. However, disruption happens after the installation of this application. This disruption causes the users or football fans become madness. EA received a lot of complaints every day related to this obstruction.
On 27 October, EA has been updated with this application, so it becomes easier to use for android and iOS users. However, EA still receiving complaints from the users after the updated application. Until now, users or football fans could not stop commenting on Google Play Store and send a complaint via e-mail to EA Company. Most of their comments are about the same problem which is disrupted in opening the game.
Some users indicated that the application is not user friendly. It is difficult to utilize this application according to the user experience. There are so many options must be chosen before the user can play the game. Thus, it takes a time for them to learn further about this game. Another disruption is the game automatically stops after connecting to Facebook. Some of the users managed to get onto the homepage, but it suddenly crashes without any reasons. Other than that, some of the users are able to perform the game for a moment but the same problem occurs. The game suddenly stops after the others played it for about a minute. Thus, it makes the users become madness.
The worst thing ever is one of the users has been purchased the FIFA points for that application by using their own credit card. The astonishing thing is that the points never added to his account. Some of the users unsatisfied with this application, and then they uninstall it from their devices. Not enough with that issue, EA also receives issues related to the user account. One of the users was complaining that his game account might be deleted if he log into Facebook. Disconnection to play the game is the frequent problem raise in Google Play store. However, there is no solution comes out of the EA company towards this problem.
How to settle the problems? It is a common question asked by new users. Every problem has its own solution. In order to fix to the problem, users can write a letter to the EA company by using an e-mail and wait for their response. Another way is to go to Google Play Store and ask for a solution from another user.